Choose a business with a long-term future
11 Jun 2008 | Filed under: Auditel NewsMost organisations, like most individuals, assume that the cost of their essential business services is the amount that appears on their monthly or quarterly bill. In reality though, the real cost is likely to be much higher. This is because it includes lots of hidden costs, such as the cost of checking the invoices for overcharges and errors, the cost of paying for services that don’t meet their needs or are over-specificed, the cost of missing opportunities to make savings because they don’t know where to look or how to successfully implement changes, the cost of sorting out mistakes, the cost of falling onto default rates or getting tied into unreasonable contracts, the cost of poor service and so on. What’s more, in many SMEs the task of managing essential business overheads and making important procurement decisions falls to admin or accounts staff who should really be focusing on the core business so there is an additional cost in terms of compromised productivity. This is why Auditel consultants are in such demand: they take a holistic, “Total Cost of Purchase” approach to managing their clients’ business overheads taking all of these direct and indirect costs into consideration. The idea is not just to reduce clients’ costs but also to manage them on an ongoing basis, so we don’t just make one-off savings and then move onto the next client but build valuable long-term client relationships. This is a unique, 360 degree approach, which not only gives our consultants a great marketing differential but means they really get involved in their clients’ businesses, becoming trusted advisors and, in many cases, good friends into the bargain. This is why Auditel consultants retain so much of their business over many years. After all, we all like to spend time with our friends, and trust their recommendations and advice.